Refund Policy

We accept returns on most items within 30 days of delivery. To be eligible for a return, your item must be:

• Unused and in its original condition

• In its original packaging

• Accompanied by proof of purchase (order number or receipt)

Certain items may not be eligible for return due to hygiene, customization, or supplier restrictions. Any non‑returnable items will be clearly noted on the product page.

2. Return Process

To initiate a return, please contact us at [your support email] with:

• Your name

• Order number

• Reason for return

• Photos of the item (if applicable)

Once your request is approved, we will provide return instructions. Please do not send items back to the supplier without authorization, as this may result in delays or denied refunds.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item arrived damaged

• The item is defective

• You received the wrong product

In these cases, we will cover the return shipping or offer a replacement at no cost.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos or videos showing the issue so we can quickly resolve it.

Depending on the situation, we may offer:

• A replacement

• A partial refund

• A full refund

• Store credit

5. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds are issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

6. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this window, your order may already be in processing with our suppliers and cannot be canceled.

If your order has shipped, you may still request a return once it arrives.

7. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please request a return and place a new order.

8. Non‑Returnable Items

The following items cannot be returned:

• Clearance or final‑sale items

• Personalized or custom products

• Opened beauty, skincare, or hygiene items

• Digital products or gift cards

9. Contact Us

For questions about returns or refunds, reach out anytime: 📧 turebeauty4ever@gmail.com. We’re here to make your experience smooth and stress‑free.